Terms and Conditions
Please review our Terms and Conditions thoroughly before confirming your reservation.
By utilizing our services, you confirm that you satisfy the following requirements:
- You are at least 18 years of age.
• You have the legal authority to be bound by these Terms.
• You have had sufficient opportunity to read and understand these Terms.
• You acknowledge and accept these Terms and agree to adhere to and be governed by them.
By scheduling services with Cruise Galveston Shuttle LLC, you confirm your understanding and acceptance of these Terms and Conditions. We encourage you to carefully review this section prior to finalizing your booking. Our team is committed to delivering a smooth and exceptional experience, and we look forward to assisting you with your transportation between Galveston and the Houston airports. If you have any inquiries or concerns, please do not hesitate to reach out to us.
1. Payment Processing Fees
1.1 We accept multiple forms of payment, including all major credit and debit cards, contactless payment options, and select money transfer applications. Please note that cash payments are not accepted.
1.2 Payments made via credit or debit card may incur processing fees, which will be clearly disclosed during the reservation process. In most cases, these fees are included in the total cost unless explicitly stated otherwise.
2. Last-Minute Bookings
2.1 A reservation is classified as “last-minute” if it is made within 24 hours of the scheduled service or transfer.
2.2 All last-minute requests are subject to availability and must be expressly approved by our team.
2.3 Full payment is required immediately upon confirmation in order to finalize the booking.
2.4 Additional fees or surcharges may apply depending on the urgency and specific circumstances of the request.
2.5 All last-minute bookings are final and non-refundable.
3. Cancellations and Refunds
3.1 A full reimbursement will be issued for cancellations submitted more than 48 hours prior to the scheduled transfer time, subject to a 3.5% deduction for payment processing fees.
3.2 Cancellations received within 48 hours of the scheduled transfer time are non-refundable.
3.3 Failure to appear for the scheduled service and/or failure to inform us of a cancellation may result in the forfeiture of the entire booking amount.
3.4 Reservations for our private coach buses (44-passenger and 50-passenger vehicles) are considered final and are not eligible for refunds.
4. Booking Modifications
4.1 Should you wish to alter your reservation after confirmation, please contact us at least 48 hours prior to your scheduled transfer. Modifications requested within 48 hours of the transfer are subject to availability, and refunds will not be issued for last-minute change requests.
4.2 Requests to change the type of vehicle are dependent on availability, and we will make every effort to accommodate your preferences.
4.3 If the revised booking amount remains the same as your original reservation, no additional charges will apply.
4.4 If the updated total cost is higher, the difference must be paid immediately in order to confirm the modification.
4.5 If the revised total cost is lower, no refund will be granted. In such cases, a change fee equal to the difference in price will apply. You may wish to cancel your existing booking and create a new one instead.
5. Late Arrivals and Waiting Time (Private Transfers)
5.1 For airport pickups, our drivers actively track flight arrival times and offer a complimentary waiting period of up to 60 minutes from the actual time of arrival.
5.2 For pickups at cruise terminals, private residences, and hotels, a grace period of up to 20 minutes from the scheduled pickup time will be provided.
5.3 Any waiting time exceeding the complimentary allowance is contingent on driver availability and will incur additional fees. Standard waiting charges begin at $60 per additional hour, while rates for minibuses and coach buses start at $180 per hour.
6. Late Arrivals and Waiting Time (Shared Shuttle)
6.1 Scheduled pickup times for shared shuttle services are fixed according to our timetable. Passengers must be present at the designated pickup location at least 15 minutes prior to their assigned departure time. Due to the shared nature of the service, the shuttle will not wait for late passengers beyond a 10-minute grace period.
6.2 Shuttle routes are designed to serve multiple passengers and include several stops. Delays may occur due to traffic conditions or other operational factors. Cruise Galveston Shuttle reserves the right to adjust departure times as needed. Passengers are advised to plan their travel accordingly. For customers with return flights departing at or before 1:00 PM, a private shuttle from the cruise port is required.Cruise Galveston Shuttle is not liable for missed flights under any circumstances.
6.3 If a passenger misses their scheduled shuttle from the airport due to a delayed arrival, the shuttle will proceed as scheduled. Passengers must reschedule for the next available shuttle, subject to availability. No refunds will be issued for missed shuttle departures.
6.4 Missed Pickup from Galveston Port: In the event of a missed pickup from the Galveston Port, passengers may need to arrange alternative transportation at their own expense.
6.5 Passengers are responsible for monitoring their own flight status. In cases of flight delays or cancellations, it is the passenger’s duty to promptly notify Cruise Galveston Shuttle. Flight tracking is not provided for shared shuttle bookings. While we will make every effort to accommodate changes, availability cannot be guaranteed.
7. Extra Luggage Policy
7.1 To maintain a smooth and comfortable experience for all travelers, we kindly ask that you notify us in advance if you plan to bring additional luggage beyond the standard allowance.
7.2 If, at the time of pickup, you present more luggage than permitted, a fee of $20 will apply for each extra item.
7.3 Please note that excess baggage may necessitate an upgrade to a larger vehicle, which is subject to availability and will incur an additional charge.
7.4 In cases where we are unable to accommodate the extra luggage due to space limitations or lack of vehicle availability, the reservation will be forfeited without a refund.
8. Offered Vehicle Make and Model
8.1 Please note that the vehicles featured in our promotional materials, including photographs, are intended for illustrative purposes only. While we strive to provide vehicles within the same category and standard as shown, the actual make and model may differ slightly from those depicted. Rest assured, your comfort and safety remain our highest priorities, and any variations in vehicle appearance will not affect the overall quality of your transportation experience.
9. Unruly Behavior, Intoxication, and Refusal of Service
9.1 At Cruise Galveston Shuttle LLC, the safety and comfort of both passengers and drivers is our top priority. We kindly ask all guests to behave in a respectful and courteous manner throughout the duration of their journey.
9.2 Any disruptive conduct, including verbal aggression, physical misconduct, or intoxicated behavior, will result in the immediate termination of the trip without eligibility for a refund.
9.3 Excessive consumption of alcohol prior to the transfer is strongly discouraged in order to preserve a calm and comfortable environment for all onboard.
9.4 Our drivers are authorized to deny service to individuals displaying unruly or intoxicated behavior. In such cases, no refunds will be issued for the affected reservation.
10. Disclaimer: Missed Flights, Unforeseen Events, and Vehicle Issues
10.1 Cruise Galveston Shuttle LLC, including our agents, drivers, and staff, shall not be held liable for missed flights, missed cruises, delays, or losses resulting from unforeseen traffic conditions, natural events, or mechanical issues.
10.2 Customers are advised to plan their journeys with sufficient time allowance. We disclaim responsibility for missed flights or any consequences arising from traffic delays or circumstances beyond our control, including vehicle malfunctions.
10.3 In the event of vehicle-related problems causing service cancellation, we will make every effort to notify you promptly and provide suitable alternatives. However, we shall not be liable for any resulting losses or inconveniences.
11. Service Approval, Availability, and Service Cancellation
11.1 All services provided by Cruise Galveston Shuttle LLC are subject to approval and availability. We reserve the right to refuse or cancel any service request due to availability constraints or other unforeseen circumstances. In such events, you will be informed via the email address supplied during booking. Cruise Galveston Shuttle LLC shall bear no responsibility for cancellations made under these conditions.
11.2 Should we cancel a service, a full refund (100%) will be issued to the customer. This refund represents our exclusive liability in such cases.
11.3 We shall not be liable for any damages or losses sustained by the customer resulting from service cancellations, including but not limited to missed flights, connections, or other consequential costs.
11.4 Refunds for cancelled services will be processed within 5 to 7 business days.
10.5 Refunds will be returned to the original payment method used for the booking.
12. No-Show Policy
12.1 If a passenger fails to appear at the designated pickup location without notifying Cruise Galveston Shuttle, the reservation will be classified as a no-show. No-shows are non-refundable and cannot be rescheduled.
13. Pets Policy
13.1 We gladly accommodate service animals, provided that appropriate documentation is presented.
